Return Policy

Return & Claim Policy

Transparency and customer satisfaction at the heart of our service.

📦 1. Inspect Upon Delivery

We provide an "Allow to open on request" facility. You can easily check your parcel in front of the delivery rider for complete peace of mind before receiving it. We want you to be 100% satisfied.

📹 2. Mandatory Unboxing Video

A complete unboxing video is strictly mandatory. Please note that no damage or exchange claims will be processed without clear video proof of the sealed parcel being opened.

↩️ 3. General Return Guidelines

If you find a defect or receive the wrong item (verified via your video), notify us within 24 to 48 hours of delivery. Items must be returned in their original condition, unused, and with all packaging intact.

🎁 4. Surprise Gift Offer

Make the most of your shopping! Any order totaling above Rs. 7,500 automatically qualifies for a FREE surprise gift included directly in your package.

📞 How to File a Claim

To initiate a claim, please share your unboxing video and order details with our support team. We will guide you through the next steps immediately.

  • ✉️ Email: shandarbazaar.com@gmail.com
  • 📱 WhatsApp: 03269111220
  • 📍 Address: Plot No. 1-C, 1st Floor, Bukhari Street 4, D.H.A Phase 6, Karachi, Pakistan, 7000